Dear Leo, I run a small IT services business and was wondering what software you would recommend to manage and monitor workstations from a remote help desk location? I would like to send customers to our website and get them to click an icon that would upload diagnostic info such as that collected by SiSoftware Sandra, create a job ticket, perhaps give us some sort of remote control session and then email the client a link to report back as to their satisfaction level once the job is closed. I am keen on using Citrix GoToAssist (although I don’t know anyone else using this) as experiments with VNC have had mixed levels of success given different customer situations and skill levels. I look forward to your answer and would be open to the idea of any opensource solution or other that you may recommend. Kind regards, William